Privacy Policy
Last Updated: July 2026
At N.O.V.A (Natural • Origin • Vital • Alchemy), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under the Protection of Personal Information Act (POPIA). By using our website or purchasing our products, you agree to the collection and use of your information as outlined in this Privacy Policy.
1. Information We Collect
To process your orders and provide our products and services, we may collect the following information:
Name and surname
Email address
Contact number
Billing and delivery address
Order and purchase history
Communication preferences
Information you provide when contacting us
We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device information and website usage data through cookies and analytics tools. We do not store your payment card details. All online payments are securely processed through trusted third-party payment providers.
2. How We Use Your Information
We only collect and use your personal information where it is necessary to provide our products and services. This may include:
Processing and fulfilling your orders.
Delivering your purchases.
Communicating with you about your order or enquiries.
Providing customer support.
Improving our website, products and services.
Sending promotional emails or newsletters (only if you have chosen to receive them).
Complying with legal and regulatory requirements.
We will only use your personal information for the purposes for which it was collected or where required by law.
3. Sharing Your Information
N.O.V.A values your privacy and will never sell, rent or trade your personal information. We may share your information only with trusted third-party service providers where necessary to process payments, deliver your orders or operate our website. These providers are required to protect your information and use it only for the services they provide. We may also disclose your information where required by law or to protect our legal rights.
4. Cookies & Website Analytics
N.O.V.A uses cookies and analytics tools to improve your browsing experience, remember your preferences and help us understand how our website is used. You can disable cookies through your browser settings, although some features of the website may not function as intended.
5. Payment Security
All online payments are securely processed through trusted third-party payment providers. N.O.V.A does not store or have access to your payment card details.
6. Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you have the right to access, update, correct or request the deletion of your personal information, as well as opt out of marketing communications at any time. To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.
7. Data Security
We take reasonable steps to protect your personal information using secure systems and trusted service providers. While no method of electronic storage or transmission is completely secure, we are committed to safeguarding your information and responding appropriately to any security incidents.
8. Third-Party Websites
Our website may contain links to third-party websites. N.O.V.A is not responsible for the privacy practices or content of these websites, and we encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. Any updates will be published on this page with the revised Last Updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via our Contact Us page or email info@novanatural.co.za.